Refund policy

LIMITED WARRANTY

Every set of RVRN Custom Forged wheels has a lifetime structural warranty. This warranty is held for structural defects as long as the wheels are still owned by the original owner. The warranty is under the discretion of RVRN Wheels. The warranty is limited to the repair or replacement of the wheels. Installation fees and transportation fees are not covered by the warranty. Entire wheels are not eligible for replacement if only accessories are defective. Any relevant accessories that are deemed to be defective will be repaired or replaced.  

Not covered by warranty:  


  • Damage incurred as a result of neglect, abuse, misuse, or accident.
  • Wheels that have been altered or modified.
  • Wheels installed on vehicles over the advised weight loads.
  • Cosmetic defects that have occurred due to abrasive cleaning chemicals.
  • Discoloration due to neglect. Aesthetic defects on wheels that are mounted.
  • Wheels that have suffered damage from the shipping or handling process.  


Before sending back the defective wheel, please contact us at rvrnwheels@gmail.com to initiate the warranty process.

 

REFUND & RETURN POLICY

Every set of RVRN Forged wheels is manufactured on a made-to-order basis and built to each customer’s unique specifications. We will verify all specifications with you prior to manufacturing, to ensure the wheels are built to the correct specifications.

Custom forged wheels are NOT eligible for returns or refunds. The deposit will be non-refundable once the order is confirmed and the manufacturing process has started. Under the circumstance in which you have received an incorrect or defective wheel due to our error, we'll pay for the return shipping costs and replace the wheel(s). Orders which are custom-built to your unique requirements cannot be cancelled, returned, or exchanged.

You can always contact us for any return question at rvrnwheels@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to quality problems and wrong order, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We wiill contact you with in 2 working days after receiving your return/warranty application.  

To start a return, you can contact us at sales@rvrnwheel.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

 

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

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    Exceptions / non-returnable items

    Non-quality items cannot be returned.


    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at rvrnwheels@gmail.com.